Ordering, Shipping and Return
How to order
To order by phone: call toll-free
812-333-2772. We are available to take internet orders over
the phone from 10:00 am-5:30 pm Eastern Standard Time Monday-Saturday.
To order online: Every item offered on our website can be ordered online
using our safe, secure, encrypted shopping cart service 24 hours a day. All other items,
such as parts,
need to be ordered by phone, email or mail.
Tax Exempt Sales: please
provide a copy of your tax exempt certificate.
Institutions: please provide us with your official purchase order.
Purchases: our standard
industry code is 5948. Please provide your purchase order number.
APO/FPO - Purchases are shipped via US Postal
Service only. Please see Shipping Policy below for additional details
Orders: We welcome orders from outside the United States. Please e-mail or
telephone us the full shipping address (including postal code) and the item(s)
you would like to order so that we can provide to you the
shipping rates. MOVA globes are not eligible for international
shipping and handling is free of charge to any destination in the
continental US (except to Alaska
and Hawaii). Items marked as "special order" or "custom
made" might have additional shipping cost.
- Alaska and
Hawaii: Additional shipping charge (depending on shipping size and
weight of items purchased) might apply to Alaska and Hawaii. Please
contact us for details.
- The item(s) you order should arrive within
1-10 days from the time
order is placed unless otherwise specified.
- Occasionally an item is out of stock in which case we will notify you.
- Travel Accessories - we offer US
Priority Mail service (2-3 days in transit) for Travel
Accessories offered on our website for an additional $7.00.
Please be aware that this is not a guaranteed service. When
ordering online, please use the Special Instructions section of
the Shopping Cart to indicate your agreement to the additional
cost for shipping. If you have difficulty finding the Special
Instructions section in the online order form, you may send a
separate email confirming your agreement to the extra cost for
- Rush Orders will be sent using UPS/FedEx
Overnight, 2nd Day Air, or 3rd Day Select (this 3rd option is over ground only).
Please contact us to get a quote for
- Address Corrections: Our shippers assess
additional fees when they attempt deliveries to incorrect addresses, and we
must pass this cost to you. $11.00 - $20.00 depending on destination and the
APO and FPO:
Our free shipping
offer applies to APO/FPO recipients except for products that are too large to be sent
via US Mail, and large size globes which require a shipping and handling fee ranging
from $20.00 for desktop globes up to $70.00 for floor globes accepted by US
Postal Service for shipment. Home furnishings and luggage that can be
accepted for shipment to APO/FPO addresses will have a shipping
fee as well. Recipients will be notified prior to order
processing in order to authorize this fee.
Orders: We welcome orders from outside the United States. Please e-mail or
telephone us the full shipping address, postal code and item(s) you would like to order so that we can
provide to you the shipping cost required. MOVA globes are not eligible for
- Delivery Date Notification
emails (for orders sent via UPS, FedEx, DHL and Priority/Express US Mail) are
sent as soon as the tracking information becomes available on UPS, FedEx,
DHL and USPS
Returns & Exchanges
- Only for the return of the Replogle globe model, the
Diplomat, is there a 25% restocking fee, there is no restocking fee for any other
items we sell (unless customer refuses delivery or cancels the order
while package is in transit).
- Custom-made, made-to-order and special order products are non-refundable and not
- Promotional products that have been pre-ordered
prior to customizing are non-refundable and not
- However, to
receive a full refund for the item you want to return you must contact us beforehand and return the item to: 1st Stop
Travel Store, 317 East Dodds St., Bloomington, Indiana 47401.
- You have 30 days from the date of receipt of
item ordered to make arrangements with us to return item if so desired.
Purchases (October 1st through December 31st) may be returned/exchanged by January 31st.
- Freight must be prepaid, items must be insured for
full retail value, must be unused, and must be new and in re-sellable condition
when sent to the
Shipping Costs are not refundable.
costs to countries outside the U.S. are not refundable.
- We will exchange the item for another or issue a
refund if you prefer.
- If you have questions or concerns about your purchase, you must
communicate this to us and we'll gladly work with you reasonably and to our mutual
- If customer chooses to refuse delivery or cancel
the order without prior agreement, the customer will be liable for
all shipping costs (to customer's address and return shipping). All applicable restocking fees will apply as well
if the refused shipment is not returned to
1st Stop Travel Store, 317 East Dodds St., Bloomington, Indiana 47401.
DO NOT share, sell or disclose any
customer information (names, addresses, credit card information etc.) to anyone, under any circumstances, period.
We DO NOT create customer profiles,
nor collect any information of previously visited websites.
Cart Service -
Americart - holds a
Secure Web Server Certificate by McAfee.
The only emails we send contain
tracking information for orders placed with us, or replies to customer
We accept Visa, MasterCard, Discover and American
Express, PayPal, PayPal Credit, Venmo via PayPal, Coinbase.
- Personal checks ,business checks, cashier
checks and money orders may be used but must be received before shipment will be sent
unless other arrangements have been made.
- Financing Option -
PayPal Credit offers "No Interest if paid in
full in 6 months on combined purchases of $99 or more."
- Payment plan for orders of $98.99 or less is also offered
by PayPal Credit.
- If item ordered is to be received within the
state of Indiana, a 7% sales tax is required. California orders will be
taxed at 7.25%. All other destinations are tax free.
The charge that will appear on your credit
card statement will be “www.1ststoptravelstore.com”, “1st Stop
Travel Store”, "1st Stop Travel" or "One Stop Travel".
If you choose to place a
chargeback with your credit card
company (deny a legitimate purchase - on purpose or by mistake)
for any order that you placed and received, there will be a
$20.00 fee charged to your account upon receiving the
chargeback by our merchant
provider to recover applicable chargeback fees we have to pay
and to cover our expenses to prove that you did make the
Therefore: You agree that if you, the
buyer, choose to do business with www.1ststoptravelstore.com,
and you file a charge back with your credit card company,
without making a reasonable effort to contact us beforehand to
find out if the charge is a legitimate one for a purchase you
actually made and received, you agree to reimburse us for fees
charged to us by paying $20. You, the buyer authorize us to
charge this amount to your credit card.
- Very Important: You must
inspect merchandise for damage. If there is visible damage to the box (for
deliveries which require a signature) you must make a claim with the
driver of the shipping company.
- Damage claims for merchandise that arrives damaged that
has been left by the driver and that does not require a signature can be
made by calling us and we will make necessary arrangements for
- Keep the box the merchandise came
in if the merchandise has
arrived damaged, for possible inspection by shipper.
- Industry standard cartography misalignment of 1/16"
might occur on hand crafted world globes.
To check the status of an order
Send e-mail messages to
Call us toll-free 877-822-9889
for orders/questions Mon.-Sat.
10:00 am-5:30 pm Eastern Standard Time.
Marcus Moir, Owner