Ordering, Shipping and Return
Information
Privacy
Policy
We
DO NOT share, sell or disclose any
customer information (names, addresses, credit card information etc.) to anyone, under any circumstances, period.
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Our Shopping
Cart Service -
Americart - holds a VeriSign Secure Server Certificate.
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How to order
- To order by phone, call: toll-free
1(877)822-9889 or locally (812)333-2772 We are available to take internet orders over
the phone from 10am-5:30pm Eastern Standard Time Monday-Saturday.
- To order online: Every item offered on our website can be ordered online
using our safe, secure, encrypted shopping cart service 24 hours a day. All other items
need to be ordered by phone, fax or mail.
- Educational
Institutions: please provide us with your purchase order number.
- Government
Purchases: our standard
industry code is 5948. Please provide your purchase order number.
- APOs/FPOs- Our free shipping
offer applies to APOs/FPOs except for products that are too large to be sent
via US Mail and globes which require $15.00 shipping and handling fee.
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Payment
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Damage Claims
- Very Important: You must
inspect merchandise for damage. If there is visible damage to the box (for
deliveries which require a signature) you must make a claim with the
driver of the shipping company.
- Damage claims for merchandise that arrives damaged that
has been left by the driver and that does not require a signature can be
made by calling us and we will make necessary arrangements for
replacement.
- Keep the box the merchandise came
in if the merchandise has
arrived damaged.
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Shipping Policy
- Regular shipping and handling (to any destination within the
contiguous U.S.) are free of charge on every product we offer on our
website. Shipping is extra to Alaska and Hawaii.
- The item(s) you order should arrive with in 2-10 business days from the time
order is placed unless otherwise specified.
- Occasionally an item is out of stock in which case we will notify you.
- Rush Orders will be sent using UPS Next Day
Air, UPS 2nd Day Air, or 3rd Day Select (This 3rd option is over ground only). You need to contact us to get quote for rush
shipping.
- APO and FPO:
Our free shipping
offer applies to APOs/FPOs except for products that are too large to be sent
via US Mail and globes which require a $15.00 shipping and handling fee.
- International
Orders: We welcome orders from outside the United States. Please e-mail or
telephone us the full shipping address and item(s) you would like to order so that we can
provide to you the shipping cost required.
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To check the status of an order
- Just call us using our toll free line- 1(877)822-9889 or locally at 812 333-2772 10am-5:30pm Mon.-Sat..
Eastern
Time. You can send faxes to 1(812)339-9496
- Send e-mail messages to
traveler@bluemarble.net
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Returns & Exchanges
- Only for the return of the Replogle globe model, the
Diplomat, is there a 25% restocking fee, there is no restocking fee for any other
items we sell.
- However, to
receive a full refund for the item you want to return you must contact us beforehand and return the item to: 1st Stop
Travel Store, 317 East Dodds St., Bloomington, Indiana 47401.
- You have 30 days of from the date of receipt of
item ordered to make arrangements with us to return item if so desired.
- Freight must be prepaid, item must be insured for
full retail value, must be unused, and must be new and in re-sellable condition to the
address below.
- Expedited
Shipping Costs are not refundable.
- Shipping
costs to countries outside the U.S. are not refundable.
- We will exchange the item for another or issue a
refund if you prefer.
- If you have questions or concerns about your purchase, you must
communicate this to us and we'll gladly work with you reasonably and to our mutual
satisfaction.
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Thank You
Marcus Moir, Owner
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Our
Reliable Shopping Cart Service Provider -