Home | Products | About Us | Contact Us | Gift Certificates | Store Policies | APO/FPO

1. To order by phone, call: toll-free 1(877)822-9889 or locally (812)333-2772 We are available to take internet orders over the phone from 10:00 am-5:30 pm Eastern Standard Time Monday-Saturday.
2. To order online: Every item offered on our website can be ordered online using our safe, secure, encrypted shopping cart service 24 hours a day. All other items need to be ordered by phone, fax or mail.
3. Educational Institutions: please provide us with your purchase order number.
4. Government Purchases: our standard industry code is 5948.  Please provide your purchase order number.
5. APOs/FPOs- Our free shipping offer applies to APOs/FPOs except for products that are too large to be sent via US Mail and globes which require shipping and handling fee starting from $20.00 for a desktop globe to $60.00 for large floor globes accepted by US Postal Service for shipment.
6. International Orders:  We welcome orders from outside the United States. Please e-mail or telephone us the full shipping address and item(s) you would like to order so that we can provide to you the shipping cost required.

Shipping Policy 

1. Ground shipping and handling (to any destination within the contiguous U.S.) are free of charge on every product we offer on our website.
2. Alaska and Hawaii: Additional shipping charge (depending on shipping size and weight of items purchased) might apply to Alaska and Hawaii. Please contact us for details.
3. The item(s) you order should arrive with in 2-10 business days from the time order is placed unless otherwise specified.
4. Occasionally an item is out of stock in which case we will notify you.
5. We offer US Priority Mail service (2-3 days in transit) for Travel Accessories offered on our website for an additional $4.95. Please be aware that this is not a guaranteed service. When ordering online, please use the Special Instructions section of the Shopping Cart to indicate your agreement to the additional cost for shipping. If you have difficulty finding the Special Instructions section in the online order form, you may send a separate email confirming your agreement to the extra cost for expedited shipping.
6. Rush Orders will be sent using UPS Next Day Air, UPS 2nd Day Air, or 3rd Day Select (This 3rd option is over ground only). You need to contact us to get quote for rush shipping.
7. Address Corrections: Our shippers assess additional fees when they attempt deliveries to incorrect addresses, and we must pass this cost to you.
8. APO and FPO: Our free shipping offer applies to APOs/FPOs except for products that are too large to be sent via US Mail and globes which require a shipping and handling fee ranging from $20.00 for desktop globes up to $60.00 for floor globes accepted by US Postal Service for shipment.
9. International Orders:  We welcome orders from outside the United States. Please e-mail or telephone us the full shipping address and item(s) you would like to order so that we can provide to you the shipping cost required.
10. Delivery Date Notification emails (for orders sent via UPS, FedEx, DHL and Priority/Express US Mail) are sent as soon as the tracking information becomes available on UPS, FedEx, DHL and USPS websites.

1. We DO NOT share, sell or disclose any customer information (names, addresses, credit card information etc.)  to anyone, under any circumstances, period.

2. We DO NOT create customer profiles, nor collect any information of previously visited websites (an issue addressed in a 12/6/2010 article by Associated Press).

3. Our Shopping Cart Service - Americart - holds a Secure Web Server Certificate by McAfee and offers Google Checkout as well for your convenience.

4. The only emails we send contain tracking information for orders placed with us, or replies to customer inquiries.

Payment

• We accept Visa, MasterCard, Discover and American Express, PayPal and Google Checkout.

• 

• Personal checks ,business checks, cashier checks  and money orders may be used but must be received before shipment will be sent unless other arrangements have been made.
• If item ordered is to be received within the state of Indiana, a 7% sales tax is required. All other destinations are tax free.

Chargeback Policy

• The charge that will appear on your credit card statement will be “www.1ststoptravelstore.com”, “1st Stop Travel Store”, "1st Stop Travel" or "One Stop Travel".

  If you choose to place a chargeback with your credit card company (deny a legitimate purchase - on purpose or by mistake) for any order that you placed and received, there will be a $20.00 fee charged to your account upon receiving the chargeback by our merchant provider to recover applicable chargeback fees we have to pay and to cover our expenses to prove that you did make the purchase.

  Therefore: You agree that if you, the buyer, choose to do business with www.1ststoptravelstore.com, and you file a charge back with your credit card company, without making a reasonable effort to contact us beforehand to find out if the charge is a legitimate one for a purchase you actually made and received, you agree to reimburse us for fees charged to us by paying $20. You, the buyer authorize us to charge this amount to your credit card.

Damage Claims

1. Very Important: You must inspect merchandise for damage. If there is visible damage to the box (for deliveries which require a signature) you must make a claim with the driver of the shipping company. 
2. Damage claims for merchandise that arrives damaged that has been left by the driver and that does not require a signature can be made by calling us and we will make necessary arrangements for replacement. 
3. Keep the box the merchandise came in if the merchandise has arrived damaged.
4. Industry standard cartography misalignment of 1/16" might occur on hand crafted world globes.

To check the status of an order

1. Send e-mail messages to traveler@bluemarble.net

2. Just call us using our toll free line- 1(877)822-9889 or locally at 812 333-2772 10:00 am-5:30 pm Mon.-Sat.. Eastern Time.  You can send faxes to 1(812)339-9496

Returns & Exchanges

1. Only for the return of the Replogle globe model, the Diplomat, is there a 25% restocking fee, there is no restocking fee for any other items we sell (unless customer refuses delivery or cancels the order while package is in transit).  
2. Custom made products are non-refundable and not returnable.
3. However, to receive a full refund for the item you want to return you must contact us beforehand and return the item to: 1st Stop Travel Store, 317 East Dodds St., Bloomington, Indiana 47401. 
4. You have 30 days from the date of receipt of item ordered to make arrangements with us to return item if so desired.
5. Gift purchases made in November and December may be returned by January 31st.
6. Freight must be prepaid, items must be insured for full retail value, must be unused, and must be new and in re-sellable condition when sent to the address below.
7. Expedited Shipping Costs are not refundable.
8. Shipping costs to countries outside the U.S. are not refundable.
9. We will exchange the item for another or issue a refund if you prefer. 
10. If you have questions or concerns about your purchase, you must communicate this to us and we'll gladly work with you reasonably and to our mutual satisfaction.
11. If customer chooses to refuse delivery or cancel the order while the package is in transit, the customer will be liable for all shipping costs. All  applicable restocking fees will apply as well if the refused shipment is not returned to 1st Stop Travel Store, 317 East Dodds St., Bloomington, Indiana 47401.

Thank You

Marcus Moir, Owner